Support | SubTextApparel
WE'RE HERE TO HELP

SUPPORT

Got questions? Need help with your order? Our AI assistant is here 24/7, or check out our FAQs below.

24/7 AI Assistant

Get instant answers about orders, shipping, products, or anything else. Our AI receptionist is powered by Arnima and ready to help.

Frequently Asked Questions

Where's my order?

Orders typically ship within 3-5 business days. You'll receive tracking info via email once your order ships. Check your spam folder if you don't see it.

What's your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items with tags attached. Contact us to initiate a return.

How do your shirts fit?

Our shirts run true to size. We use premium unisex tees - soft, pre-shrunk, 100% ring-spun cotton. Check the size chart on product pages for exact measurements.

Is this a limited drop?

Yes! The EmpStein Files drop is limited to 1000 units. Once they're gone, they're gone. We don't restock limited drops.

Do you ship internationally?

Currently we only ship within the United States. International shipping coming soon.

How do I care for my shirt?

Machine wash cold, inside out. Tumble dry low. Don't iron directly on the design. This keeps your print looking fresh longer.

Contact Options

📧

Email

[email protected]
Response within 24 hours

💬

Live Chat

Use the AI assistant above
Available 24/7